User support
If you can't upload a document, pay for an interpretation, sign in to your account, or open a report.
- account and registration
- uploading a PDF, photo, or screenshot
- questions about credits and billing
Get in touch with Wizey
We help with your account, billing, and AI interpretation of lab results and medical documents. For laboratories, clinics, and partners we cover integrations, the API, and process automation separately.
Channels
What can we help with?
Picking the right topic gets you a faster answer: user support, B2B, data security, or partnerships.
Clinics and laboratories
Let's talk AI interpretations for patients, white-label, the API, the doctor's assistant, and automation of internal processes.
- AI interpretations for lab results
- integrations with EHR and internal systems
- a pilot project and security requirements
B2B page and use cases support@wizey.one
Put “B2B” in the subject line so it reaches the colleagues who run pilots faster.
Security and data
Questions about access to medical documents, account deletion, data processing, and legal documents.
- access to documents is protected
- account and data deletion
- data processing policy
Privacy Policy support@wizey.one
Put “Security” in the subject line if your request concerns data access or deletion.
Press and partnerships
Product materials, team commentary, joint projects, and industry publications.
- medical AI and documents
- case studies for clinics and labs
- team commentary
About the Wizey team support@wizey.one
Put “Press” in the subject line so your request reaches the communications team faster.
Write to us
Describe your request briefly and to the point: what you work with, what outcome you expect, and what context matters for the answer.
Alternatively, email us at support@wizey.one. We reply during business hours.
Before you send
Don't send medical files in a plain email
For AI interpretation of analyses, reports, discharge summaries, and prescriptions it's safer to use your account. There the document enters the right processing flow instead of a support thread.
Upload a PDF, photo, or screenshot in your account. You can upload up to 15 files per interpretation.
Tell us which part is unclear. Over email we don't make diagnoses or prescribe treatment — that requires an in-person visit.
Describe the workflow: patient interpretations, the doctor's assistant, the API, white-label, or clinic automation.
Tell us what to do: delete an account, clarify storage, open legal documents, or discuss access.
Want to see an example first?
The demo page shows how Wizey interprets lab results and a text-based study report, connects the data, and prepares questions for your doctor.
Service operator: Wizey LLC · AI interpretation of lab results and medical documents · HIPAA- and GDPR-aligned data handling · Worldwide